Our hand-tooled pre-orders typically have an estimated production time of 50–60 days.

Roman Boots is a small, family-owned business, and our hand-tooled boots are produced in limited quantities rather than mass-produced. Each pair requires detailed craftsmanship and time from our artisans, which allows us to maintain the quality and attention to detail that goes into every pair.

Because each pair is handcrafted, production times are estimates and may occasionally vary.

Once your boots are completed and ready to ship, you will receive an email with your tracking information.

Most of our boots fit true to size. We recommend ordering the size you normally wear in boots.

If you have wider feet or prefer a little extra room, we recommend ordering half a size up.

We're happy to help! Contact us before placing your order and our team can help you choose the best size based on the style you're interested in.

If you receive your boots and need a different size, please contact us. We'll be happy to assist you with a size exchange, subject to availability.

For items that are in stock, please allow approximately 3–5 business days for your order to be processed before shipment.

Pre-order and made-to-order items have different processing times, which are specified on the product page.

Yes. Once your order has been prepared for shipment, you will receive an email with your tracking information.

Expedited shipping options may be available. Please contact us before placing your order if you need your boots by a specific date, and we'll be happy to let you know what options are available.

Yes. We accept eligible returns and exchanges in accordance with our return policy. Items must be returned in their original condition and must not show signs of wear or use.

We recommend trying your boots on indoors and on a clean surface until you are sure about the fit.

Once we receive and inspect your returned item, please allow up to 20 days for your refund to be processed.

After the refund has been issued, the time it takes to appear in your account may vary depending on your bank or payment provider.

Yes. If you need a different size, please contact us and we'll be happy to assist you. Exchanges are subject to product and size availability.

Our hand-tooled boots feature designs that are individually carved and tooled into the leather by hand by skilled artisans in León, Guanajuato, Mexico.

Unlike printed or machine-stamped designs, the tooling process requires detailed craftsmanship and additional production time.

No—and that's part of what makes them special.

Because our boots are handcrafted using genuine leather, there may be slight variations in color, texture and tooling from one pair to another. These natural variations make each pair unique and are not considered defects.

Hand-tooling is a detailed process that cannot be mass-produced in the same way as regular leather boots. Each pair requires additional time and craftsmanship from our artisans.

For this reason, some hand-tooled styles are produced in limited quantities and may be offered through pre-order when they are sold out.

Yes. We stand behind the craftsmanship of our products. Our boots include a 60-day warranty against manufacturing defects.

Normal wear and tear, accidental damage, improper use, or damage caused by external conditions are not considered manufacturing defects.

Please contact us and include your order number, a description of the issue, and photos of the boots.

Our team will review the information and help determine the best solution.

Depending on the issue, repair may be possible. Contact our team with photos of the affected area so we can evaluate your boots and let you know what options are available.

Once your order ships, you will receive an email containing your tracking number and shipping information.

You can use the tracking number to follow your package until delivery.

Tracking information may take some time to update after a shipping label is created.

If your tracking information has not updated after several business days, please contact us and we'll be happy to help check the status of your shipment.

Yes. International shipping is available to select countries.

Shipping rates and delivery times vary depending on the destination.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are determined by local customs authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

Delivery times vary depending on the destination, shipping carrier, and customs processing.

Please keep in mind that customs inspections may occasionally cause additional delays that are outside of our control.

Yes, eligible international orders may be returned or exchanged according to our return policy. However, international return shipping costs are the responsibility of the customer unless the item has a confirmed manufacturing defect.